It is amazing how many times sysadmins let a certificate expire, so don’t overlook that! There are actually several things you can check on your CAS, but you can first just check your phone to be sure it still works. Make sure DNS is properly resolving the name, that the user is attempting to use valid credentials that aren’t locked out, and that the certificate on the CAS server has not expired. This article should help get you started. But occasionally, things do fail, so knowing what to look at and how to troubleshoot are critical skills. Usually, EAS works perfectly well, so this is not a problem for you. Ensuring that Exchange ActiveSync is working properly on both your Exchange infrastructure and your users’ myriad mobile devices is one of the most important things you can do. If they cannot get to email from anywhere at any time, deals could fall through and that just can’t happen. In this mobile-first world, your end users can’t live without their smartphones.
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